Refund Policy
Refund & Cancellation Policy
Last Updated: July 8, 2026
At T Service Squad, we provide professional IT, software, technology consulting, development, automation, and business technology services to businesses across various industries.
Because many of our services involve customized work, professional resources, development time, and project-specific deliverables, refunds are handled according to the nature and stage of the engagement.
1. General Refund Policy
Unless otherwise stated in a written agreement, fees paid for services are generally non-refundable once work has commenced, except where a refund is required by applicable law or expressly approved by T Service Squad.
Before requesting a refund, clients should contact:
Email: [email protected]
2. Deposits and Initial Payments
Deposits, setup fees, onboarding fees, consultation fees, and initial project payments may become non-refundable once T Service Squad has commenced work or allocated resources to the project.
If work has not commenced, T Service Squad may review the refund request on a case-by-case basis, subject to the applicable agreement and applicable law.
3. Project-Based Services
For customized services, including software development, website development, application development, API integrations, IT consulting, automation, implementation, system configuration, and other technology projects:
Payments for completed work are generally non-refundable.
Amounts allocated to work already performed may not be refundable.
Milestone payments may become non-refundable once the applicable milestone has been completed.
Approved refunds may be reduced by the value of work already performed.
Any refund will be evaluated according to the applicable proposal, Statement of Work (SOW), service agreement, and applicable law.
4. Monthly or Recurring Services
Clients may request cancellation of recurring services by contacting:
Email: [email protected]
Unless otherwise stated in the applicable agreement, cancellation will normally take effect at the end of the current paid billing period.
Fees for a billing period that has already started are generally non-refundable unless otherwise agreed or required by applicable law.
5. Technical Support and IT Services
For hourly, consulting, technical support, maintenance, managed services, or similar engagements, fees associated with services already performed are generally non-refundable.
If a client cancels before scheduled work begins, T Service Squad may review whether any unused prepaid amount is eligible for a refund.
6. Client-Caused Delays or Cancellations
Refunds may not be available where delays, cancellation, or non-completion result from the client, including:
Failure to provide required information or materials
Failure to provide necessary system access
Delayed approvals or feedback
Changes to project requirements
Failure to respond within a reasonable period
Cancellation after substantial work has been completed
Failure to meet agreed project obligations
7. Unsatisfactory Services
If you believe that a service has not been delivered in accordance with the applicable agreement, please contact us promptly:
Email: [email protected]
We will review the matter and, where appropriate, attempt to correct the issue or provide another commercially reasonable resolution consistent with the applicable agreement.
8. Refund Request Process
Refund requests should include:
Client name
Company name, if applicable
Invoice or transaction number
Date of payment
Service purchased
Reason for the refund request
Relevant supporting information
Requests should be submitted to:
Additional information or documentation may be requested before a refund determination is made.
9. Refund Processing
If a refund is approved, it will generally be issued to the original payment method where reasonably possible.
Processing times may vary depending on the payment processor, financial institution, card network, or card issuer.
T Service Squad is not responsible for delays caused by banks, card networks, payment processors, or other financial institutions.
10. Chargebacks and Payment Disputes
Clients are encouraged to contact T Service Squad before initiating a payment dispute or chargeback so that we have an opportunity to investigate and attempt to resolve the matter.
Nothing in this policy limits any rights that cannot legally be waived.
11. Legal Rights
This Refund & Cancellation Policy does not limit any mandatory refund, cancellation, consumer-protection, or other rights provided under applicable federal, state, local, or other applicable law.
Where applicable law provides rights greater than those described in this policy, the applicable law will control.
12. Policy Changes
T Service Squad may update this Refund & Cancellation Policy from time to time.
The latest version will be published on our website with the applicable effective date.
13. Contact
For refund, cancellation, billing, or service-related questions:
T Service Squad
Email: [email protected]