Refund and Cancellation Policy
Last Updated: July 8, 2026
T Service Squad delivers specialized technical services, custom software engineering, and live IT infrastructure support. Because these services involve extensive labor and real-time computing resource allocation, we utilize a standard US tech industry refund model.
1. Software Development and Project Milestones
- Onboarding & Discovery Fees: Any initial setup, system diagnostic, infrastructure audit, or discovery phase fee is non-refundable once work has officially commenced.
- Milestone Payments: Projects are billed according to specific development phases or milestones. Once a milestone has been approved, initiated, or completed, the payment allocated for that phase is completely non-refundable.
- Unearned Balances: If a contract is terminated mid-project by mutual agreement, the client is entitled to a full refund for any future, unstarted milestones that were prepaid.
2. Recurring Subscriptions and Managed IT Support
- Cancellation Policy: You may cancel your recurring monthly subscription, software-as-a-service (SaaS) tier, or ongoing managed IT contract at any time through your client billing dashboard.
- Billing Cycle: Cancellations apply to the subsequent billing cycle. We do not provide prorated refunds or credits for unused days within an already billed monthly cycle. Access to the subscription services will remain active through the end of your paid billing period.
3. Charge Processing and Erroneous Billing
- Dispute Notification: In the event of an inadvertent billing error, double charge, or administrative discrepancy, clients must notify our billing desk immediately.
- Resolution: Valid billing errors will be investigated promptly and credited directly back to the original Stripe payment method within 5 to 10 business days, depending on your financial institution's processing speeds.
4. Contact Information
To submit a formal refund request, request cancellation, or report a billing issue, please contact us at: